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suspension and geometry tuning
deposit and cancellation policy

Introduction of new policy December 2021

We always try to be as accommodating as possible with our schedule, however due to clients failing to show up for booked appointments – often with little or no notice, we have felt the need to introduce a formal Deposit and Cancellation Policy.

We know client’s time is valuable and we are humbled that so many clients travel a great distance to us for works. We also appreciate that client’s respect that we are a small business and rely on keeping the garage floor meanfully employed day to day. If appointments are cancelled or rescheduled at short notice, or if you do not attend an appointment, this means we are often unable to re-use that time for other clients which only contributes to our long lead times.

We understand that occasionally a short-notice cancellation may be unavoidable and if it is possible to reschedule your appointment we will endeavor to do so.

A 30% deposit will now be taken per session booked (healthcheck, geometry or chassis tune). This will be deducted from your bill on completion of the session. We guarantee that where notification to cancel appointments is given, with more than 48 hours’ notice, deposits will be refunded or offset on future sessions depending on the client’s preference.

PLEASE NOTE: We cannot guarantee your appointment until your payment has been received. Once the deposit has been received within the required time frame we will confirm your appointment within our works schedule.

To help our clients minimise the chance of losing their deposit, we do send out email reminders a minimum of 72 hours ahead of appointments. Although due to circumstances beyond our control this may not always be possible and clients should therefore not rely on these reminders solely.

Occasionally we may, at our discretion, accept a booking on a provisional basis without payment of a deposit. It is also at our discretion if we refund deposits when cancellations are within the 48 hour period before appointments.

Where late cancellations are notified (including failing to attend without notification) with less than 48 hours’ notice, we will retain your deposit.

How to notify us about cancelling your appointment

Notification is always best given by telephoning on 01827 718800 – a voicemail will suffice if problems are had getting through or via email on The sooner notification is given, the sooner we are able to offer your appointment to another client and avoid your deposit being retained. You will be notified by email if your deposit is retained.

Your right to cancel

For the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, as usually this Agreement is a ‘distance contract’ or and ‘off premises contract‘, you have the right to cancel your acceptance of it within a period of 14 days after you have accepted the terms of this Agreement without giving us any reason.
To meet the cancellation deadline, it is sufficient for you to have sent your cancellation to us via email or telephone before the 14-day period has expired and we can then arrange a refund of your deposit back to you. Note: To comply with UK money laundering laws deposits paid can only be refunded back to the account from which it is paid.

Please note no card details are stored when deposits are taken. Payment details are entered straight into our ‘pay by link’ service which will be emailed to you along with any relevant estimates for works to authorise payment. A receipt/confirmation will be emailed immediately after and a paper copy will be given to you at your appointment as the deposit is held against your booking as a credit towards that appointment. Please note: VAT is payable on all deposits as per HMRC regulations implemented on March 1st 2019.